An account receivable follow-up software allows you to track current and future follow-ups, automate reminder tasks faster than with reminder letters, and accurately track collected receivables. The main reasons for using a follow-up software are to reduce the uncertainty of outstanding receivables, save time by automating tasks, and to monitor your collection status. In addition, it reduces your DSO and optimises your WCR.

An account receivable follow-up software generally works as a dashboard, monitoring all outstanding and incoming invoices. The best follow-up software allows you to edit the mailing format according to the different customers or main types of customers to save a considerable amount of time. The follow-up planning and automation function is an important step for the creditor, and allows the credit manager to focus on the collection tasks that need the most attention. Follow-up software is often designed to work in a team environment with features such as invoice payment status and comments, to keep track of potential exchanges with the customer, for example.

To effectively remind a customer, you need to build momentum. It is important not to wait for the due date (30-60 days after receipt of goods/services). To do this, we advise you to never lose the customer-supplier relationship by communicating as often and as smoothly as possible. We advise you to set up a follow-up /collection routine (on a specific day of the week for example). Use the software in addition to telephone calls, for the collection of the largest invoices, or the most uncertain outstanding amounts, for example.