Comfort Care Senior Living streamlines cash management across 16 healthcare facilities with centralized forecasting and collections
Discover how Comfort Care Senior Living gained real-time cash visibility, tackled intra-month volatility, and automated collections across 16 facilities using Agicap’s forecasting and dunning tools.
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Key takeaways
Comfort Care is a multi-facility senior living group with structurally high working capital requirements, driven by delayed Medicaid reimbursements and pronounced intra-month cash flow seasonality, making real-time liquidity management critical to sustaining operations.
With Agicap, the company centralizes cash flow management, forecasting and collection across 16 entities and 25+ bank accounts.
Agicap has helped Comfort Care Senior Living to automate reporting across all facilities, eliminating spreadsheet-based tracking and enabling faster, data-driven decisions.
" With Medicaid reimbursements arriving 60 to 90 days after care is provided, managing cash flow was like walking through fog. "
16
facilities
1,000+
staff members
25+
bank accounts
Comfort Care Senior Living
Customer’s history
Founded in 2015 in Shelby Township, Michigan, Comfort Care Senior Living has grown into a key regional player in senior healthcare, offering both assisted living and memory care services. The company runs 16 facilities, employs more than 1,000 professionals, and prioritizes high-quality, compassionate care for elderly residents across the state.
As the business scaled, the financial environment became increasingly complex. The company operates without Medicare coverage, meaning revenue is derived from private insurance, Medicaid reimbursements (with long delays), and recurring rent payments from residents.
" Agicap gave us visibility. We could finally see what's coming in, what's going out, and what to expect next month. "
Customer’s needs
Managing intra-month cash flow seasonality: Comfort Care’s revenue cycle is marked by significant timing mismatches—rent payments typically arrive around the 10th of the month, while insurance reimbursements can be delayed until the 20th or later. Medicaid reimbursements take 60 to 90 days. This volatility created recurring liquidity pressure mid-month, making it difficult to plan payments.
Centralizing oversight across multiple facilities: With 16 locations and over 25 bank accounts, the finance team lacked a consolidated view of group-wide cash positions. Each facility operated with a degree of autonomy, and the absence of a unified treasury system made it difficult to forecast, allocate resources, or react quickly to funding needs.
Scalable and automated collections process: Cash collection was heavily dependent on individual facility practices and lacked consistency. The finance team had limited visibility into overdue balances from insurers and residents, and follow-ups were often manual or delayed. This led to cash being tied up in receivables and increased working capital strain.
Solution
To address its growing financial complexity, Comfort Care Senior Living implemented Agicap’s cash flow management and dunning modules—bringing clarity, structure, and automation to a previously fragmented treasury process.
Agicap connected directly to the company’s 25+ bank accounts and accounting systems, delivering a real-time, consolidated view of cash positions across all 16 facilities. This centralization enabled the finance team to move beyond Excel-based processes and access live, actionable insights into group-wide liquidity.
With Agicap’s forecasting engine, Comfort Care gained the ability to model intra-month seasonality—tracking expected inflows around the 10th and 20th of each month, while factoring in Medicaid reimbursement delays. Scenario planning and variance analysis helped the team anticipate shortfalls and plan payments accordingly.
In parallel, the dunning module allowed Comfort Care to professionalize its collections process. The finance team now monitors overdue balances across facilities in real time, automates follow-ups with insurance payers and residents, and recovers cash faster with greater consistency.
" Using Agicap, we no longer rely on guesswork. Our financial decisions are grounded in data, not hope. "
Conclusion
Agicap has enabled Comfort Care Senior Living to take control of its complex cash environment by centralizing visibility across 16 facilities, anticipating intra-month liquidity gaps, and automating collections. With real-time forecasting and standardized dunning processes, the finance team can now manage high working capital requirements with greater speed, accuracy, and confidence—replacing manual spreadsheets with a unified, data-driven treasury approach.
